General

Informing Materials  

• Initial Forms that Must be in the Chart & Signed by the Consumer
• Documents You Must Offer Your Consumers
• Documents that Must be Available in Your Lobby/Office

HIPAA  

• BHCS HIPAA Notice
• Notice of Privacy Practices Policy Update
• Notice of Privacy Practices (Information & Form) - English, Spanish, Chinese, Farsi & Vietnamese

        For more information, visit the HIPAA section on BHCS Website.

Beneficiary  

• Beneficiary Right Policy
• Beneficiary Grievance (Problem Resolution) Process

• Beneficiary Problem Resolution Information (Form) - English, Spanish, Chinese, Farsi & Vietnamese

Advance Directive  

• Your Right to Make Decisions About Medical Treatment
• Policy (revised 2004)
• Advanced Directive (Form)

Guide to Medi-Cal MH Services  

• Policy
• Memo
• Guide - English, Spanish, Chinese, Farsi, Vietnamese, Lao, Cambodian & Korean

Peer Review 

• Policy & Procedure
• FAQ
• Report Format

Documentation Standards  

• Level 3 Audit Tool (44kb, Excel)

Certification & Credentialing  

• Organization Provider Certifications
  • Policy
  • Checklist
  • Day Treatment Intensive
  • Day Treatment Rehabilitative
• Individual and Group Provider Credentialing
  • Policy

Quality Assurance (QA) Office Contact Information  

	Damon Bennett, LCSW QA Administrator Tel: (510) 567-8105		Kyree Klimist, MFT QA Associate Administrator Tel: (510) 567-8105
	Jane Tzudiker, MFT QA Specialist Tel: (510) 567-8105		Paulette Tang, PhD. QA Specialist Tel: (510) 567-8105
	Lena Salcedo Consumer Assistance Specialist Tel: (800) 779-0787		Tiffany Lynch QA Unit Secretary Tel: (510) 567-8105