Quality Assurance

We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing QAOffice@acgov.org.

Who are we?

The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state or federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, final credentialing of MHP Network Providers, etc.

Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Executive Administration.
 

Quick Links  

• COVID-19 FAQs: Clinical Documentation
• QA Manual
• Memos and Notices
• Training Schedules & Handouts
• QA Newsfeed Archive
• Waiver Request Form
• Informing Material Packet - Spanish, Chinese Traditional, Chinese Simplified, Farsi, Tagalog, Korean, and Vietnamese. Braille Available Upon Request.
• Request Informing Materials
• Substance Use Disorder Treatment and Recovery Services (SUDS) Webpage
• AFBH Brief Clinical Assessment
• Medication Consent Forms

STAY IN TOUCH WITH QA — If you are not receiving periodic emails and memos from the Quality Assurance Department, please email QATA@acgov.org with your name, email address and which system of care you work in, and request that your name be added to our Email Distribution List.