Quality Assurance

Welcome to the Quality Assurance Office website!

We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing QAOffice@acgov.org.

Who are we?

The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state or federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, final credentialing of MHP Network Providers, etc.

Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Executive Administration.

We are here to assist:
QA Administration:
  Torfeh Rejali, LMFT, Division Director, Quality Assurance
QA Technical Assistance: qata@acgov.org
Site Certification (SiteCertification@acgov.org):
  Gina Battaglia, MA, Supervising Program Specialist  
  Royce Trotter, BA, Program Specialist  
  Holly Tan Playsted, MPH, Associate Program Specialist  
Consumer Assistance line:
HIPAA Breach Inquiries:
Fraud, Waste, & Abuse Hotline:
Clinical Staff:
Ray Carlson, LCSW, Clinical Review Specialist Leticia Chae, LMFT, Clinical Review Specialist
Rafael Chang, LMFT, Clinical Review Specialist James Edwards, LCSW, Behavioral Health Clinician II
Tiffany Garcia, LCSW, Clinical Review Specialist James Hong, LCSW, Clinical Review Specialist
Jeri Mares, LMFT, Clinical Review Specialist Danielle Pence, LMFT LPCC, Clinical Review Specialist
Brion Phipps, LCSW, Clinical Review Specialist Supervisor Jeffery Sammis, PsyD, Clinical Review Specialist Supervisor
Tony Sanders, PhD, Clinical Review Specialist Amy Saucier, LMFT, Clinical Review Specialist Supervisor
David Woodland, LPCC, Clinical Review Specialist
Custodian of Records:
Anthony Austin, RHIC, Custodian of Records
Administrative Support Staff:
  Tiffany Lynch, Administrative Specialist II  
  Laneisha Whitfield, Administrative Assistant  
  Sandy Adams, Administrative Assistant
  Irene Villagomez, Administrative Assistant  

Quick Links  

STAY IN TOUCH WITH QA — If you are not receiving periodic emails and memos from the Quality Assurance Department, please email QATA@acgov.org with your name, email address and which system of care you work in, and request that your name be added to our Email Distribution List.