Quality Assurance Training
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Welcome to Quality Assurance’s Training Page! Here you will find the most up to date information on trainings provided by QA including handouts and registration. Please check back regularly for additional training opportunities from QA. |
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Table of Contents
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Application Programming Interface (API) and CG Potential Harm Field |
October, 2023 |
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Ongoing |
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Ongoing |
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July, 2022 |
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CalAIM Town Hall Meetings for All Providers of Behavioral Health Services |
June, 2022 |
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Care Coordination in Residential Programs for Substance Use Disorder Providers |
December, 2022 |
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September, 2022 |
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April, 2022 |
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Clinical Documentation Standards for Adult & Crisis Residential Specialty Mental Health Services |
November, 2021 |
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Clinical Documentation Training for Substance Use Disorder Treatment |
Forthcoming |
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Clinical Quality Review Team (CQRT) for Outpatient Mental Health Providers |
January, 2023 |
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October, 2023 |
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Clinician’s Gateway Substance Use Disorder (SUD) SmartCare Transition |
October, 2023 |
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Clinician’s Gateway Substance Use Disorder (SUD) Template Updates |
January, 2023 |
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May, 2023 |
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April, 2023 |
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Document Translation and Multilingual Interpretation Services Training |
August, 2024 |
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November, 2023 |
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January, 2021 |
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Fee for Service Current Procedural Terminology (CPT) Code Training |
September, 2023 |
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Intensive Care Coordination, Intensive Home-Based Services and Therapeutic Foster Care |
February, 2023 |
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September & October, 2023 |
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June, 2019 |
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May, 2023 |
Registration is required for all trainings except where noted | ||
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Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System contracted agencies and county clinics.
Description: This training program is provided by California Mental Health Services Authority (CalMHSA) and includes the documentation standards that were implemented with the CalAIM initiative in July 2022. The training consists of a series of self-paced modules. Link to Recorded Modules: To view the self-paced modules, users have to register into the CalMHSA Learning Portal. Instructions: CalMHSA-LMS-Instructions-5.24.22.pdf Link to CalMHSA Learning Portal and Training Modules: California Mental Health Services Authority Learnings: Log in to the site (calmhsalearns.org) | ||||
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Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about technical assistance for mental health providers. Open lunch forum to discuss billing and clinical documentation technical questions related to Medi Cal. Dates and Times: 2nd Fridays, Monthly, from 12-1 p.m., except where noted. Disclaimer: Due to privacy concerns, use of AI technology is not allowed in these meetings. Sessions:
Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 246 989 104 265 Passcode: rH6AD75a Download Teams | Join on the web Dial in by phone +1 415-915-3950,,306570366# United States, San Francisco (888) 715-8170,,306570366 United States (Toll-free) Phone Conference ID: 306 570 366# Find a local number | Reset dial-in PIN Learn More | Meeting options Submit Your Questions in Advance: You may use this form to submit questions in advance of Brown Bag sessions. It is appreciated if questions are received 2 days prior to session dates. MH Brown Bag Meeting Notes: This document is a running list of topics discussed during the MH Brown Bag sessions. The document can be sorted by date or topic for easy reference. View/Download Notes - 2/14/25 | ||||
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Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about new or upcoming changes to processes and policies that impact the providers. It is also an opportunity for providers to get clarification about existing processes related to Medi-Cal and ACBH requirements. Dates and Times: 3rd Thursday of each month from 12-1 p.m. June's meeting will be the 4th Thursday of the month due to the Juneteenth holiday. Disclaimer: Due to privacy concerns, use of AI technology is not allowed in these meetings. Sessions:
Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 255 128 436 015 Passcode: RCa5EG Download Teams | Join on the web Or call in (audio only) +1 415-915-3950,,266439585# United States, San Francisco (888) 715-8170,,266439585# United States (Toll-free) Phone Conference ID: 266 439 585# Find a local number | Reset PIN Learn More | Meeting options SUD Brown Bag Meeting Notes: This document is a running list of topics discussed during the SUD Brown Bag sessions. The document can be sorted by date or topic for easy reference. View/Download Notes - 2/20/25 | ||||
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Who should attend: This training is required for all clinical and administrative team members who are involved in tracking timeliness data. Description: The Quality Assurance (QA) Division will be providing two live training sessions to review the Timely Data Reporting requirements and tool. Dates and Times:
Recorded Presentation Presentation Slides | ||||
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Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Contracted Agencies and County Clinics and Programs rendering Specialty Mental Health Services (SMHS) who serve children and transition age youth (0-21).
Description: The purpose of this training is to review the Department of Health Care Services (DHCS) requirement for individualized determination of each child/youth’s need for Intensive Care Coordination (ICC), In Home Based Services (IHBS) and Therapeutic Foster Care (TFC), and the revisions made to the ACBH assessment template to support agencies with completing this requirement. Offered: May, 2024 Register here. Recorded Presentation Presentation Slides | ||||
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Who should attend: Specialty Mental Health Service providers Description: This training describes the purpose of the Transition of Care Tool and the Department of Health Care Services (DHCS) requirements related to the tool. Offered: April 2024 | ||||
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Description: Review of basic documentation best practices and the concept of collaborative documentation.
Offered: November, 2023 Register here. Recorded Presentation Presentation Slides | ||||
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Who should attend: Community-Based Organizations, ACBH Contracted Mental Health and Substance Use Disorder Provider Staff and Community Members Description: In this training you will have an opportunity to learn how beneficiaries have increased access to SMHS under California Advancing and Innovating Medi-Cal (CalAIM). Offered: October, 2023 Register here. Recorded Presentation Presentation Slides Who should attend: Community-Based Organizations, ACBH Contracted Mental Health and Substance Use Disorder Provider Staff and Community Members Description: In this training you will have an opportunity to learn how beneficiaries have increased access to SMHS under California Advancing and Innovating Medi-Cal (CalAIM). Offered: September, 2023 Register here. Recorded Presentation Presentation Slides | ||||
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Who should attend: Clinicians Gateway SUD Users Description: The intended audience is any SUD user from managers to clinical staff. Hour one will repeat the overview of CG-SmartCare Updates presented in June 2023. Hour two will cover next steps for your organizations, helpful hints for users, and FAQs. Offered: October, 2023 Recorded Presentation | ||||
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Who should attend: All ACBH Specialty Mental Health Service (SMHS), Drug Medi-Cal Organized Delivery System (DMC-ODS) that use Clinician's Gateway Description: Some fields in CG were updated to align with SmartCare effective July 1, 2023. Information Systems Support will demo the changes during the following training sessions. All sessions are the same. One will be recorded and posted for future reference. Offered: October, 2023 Register here. Recorded Presentation Presentation Slides - Updated 10/29/23 | ||||
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Description: Review of 1) The new requirement by the Department of Health Care Services (DHCS), established in BHIN 22-068, for Behavioral Health Plans to implement and maintain secure, standards-based Patient Access and Provider Directory APIs. 2) Review of the new Potential Harm Field in Clinician's Gateway .
Offered: October, 2023 Register here. Recorded Presentation Presentation Slides | ||||
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Who should attend: All ACBH Fee for Service (FFS) providers Description: The CalAIM Payment Reform initiative, rolling out on July 1, 2023, changes the way most providers claim for services, requiring the use of CPT codes in many instances. The training is a review of some of the changes related to this initiative, as well as basic concepts relevant to the use of CPT codes. Offered: September, 2023 Register here. Recorded Presentation Presentation Slides | ||||
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Who should attend: ACBH Adult and Crisis Residential Program Clinical Staff
Description: This training covers the regulations for Adult and Crisis Residential Specialty Mental Health Services programs governing the authorization process with Utilization Management and clinical documentation standards. Offered: July, 2023
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Who should attend: ACBH Medical Providers: Psychiatrists (MD, DO), Clinical Nurse Specialists (CNS), Nurse Practitioners (NP), Physician Assistants (PA) and Clinical Pharmacists (CP); QA Coordinators; and Billers
Description: Effective January 1, 2021, the American Medical Association’s (AMA) CPT® Professional Manual is changing the requirements for selecting the “E/M Office, or Other Outpatient, Services” (CPT® Codes 99201 – 99205, and 99211 – 99215) and other related topics. Offered: January, 2021 Register here. Recorded Presentation Presentation Slides E/M Documentation & Auditing Training Resources E/M Services Guide: Coding by Key Components: AACAP E/M Progress Note Examples: Office, Established Client: AACAP Templates: E/M Progress Note Template: Based on the Elements E/M Documentation Based on the Elements: Auditing Tool Instructions for E/M Progress Note Template: Counseling & Coordination of Care E/M Progress Note Template: Counseling & Coordination of Care | ||||
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Description: The training decks are an overview of what constitutes a Notice of Adverse Benefit Determination (NOABD) and the process for issuing them across the Children, Adult and Drug Medi-Cal Organized Delivery systems. Offered: June, 2019 Presentation | ||||
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Who should attend: Organizations that have a contract to provide Substance Use Disorder (SUD) services.
Description: Addresses ACBHCS & Medi-Cal documentation requirements for SUD treatment providers. Training Offerings Forthcoming | ||||
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