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The Alameda County Health Behavioral Health Department (ACBHD) Quality Assurance(QA) OƯice provides oversight into the county’s mental health and substance use disorder systems by conducting regularly scheduled chart audits of county-run clinics as well as business associates (contracted providers). Chart audits may be also performed in varied frequencies because of outcomes related to Whistle Blower activity; performance measures; fiscal activity; unusual occurrence activity, or other oversight activity.
Chart audits are typically comprised of both a claim’s compliance review and a chart quality review. The goal of these reviews is to inform, train, promote, and evaluate provider’s compliance to Medi-Cal and the ACBHD standards, as well as to support the provision of quality services that continually improve the lives of beneficiaries in Alameda County.
For more information on QA’s auditing processes, please see the Provider Audit Policy and Procedure.
In addition to the internal reviews conducted by the ACBHD QA OƯice, ACBHD is externally audited by State, Federal, and Third-party institutions for various competencies and compliance to regulations.
ACBHD strives to be transparent with the providers and the community. The following internal and external audit/review findings are made available to promote improvement in the quality of services as well as the quality of chart documentation.
Internal Audits
- Audit Reports
- Mental Health (MH)
- Substance Use Disorder (SUD)
Integrated External Audits
Tools for Mental Health Services
Tools for Substance Use Disorder Services
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