SmartCare

   

Announcements  

IMPORTANT: SmartCare Update - Build Release Changes

  • Per this Document, Streamline will update SmartCare on Sunday, November 3, 2024 with their recent releases.

  • IMPORTANT: Service entry dates need to be staggered so that the oldest services dates are entered first & all services are entered timely for this Fiscal Year.


    Updated deadlines:

    Service Entry Deadlines

    View MEMO for the updated SmartCare (SC) Service Entry Deadlines.

    Please refer to the SmartCare Service Entry FAQ for additional information. The FAQ is dynamic and will be continually updated.

  • Client Address Entry Attention All SmartCare Users – Client Address Entry - 2/16/2024

  • Due to the increased number of SmartCare system issues related to client address, please remember to add or update the client address by using the address “Details…” button.

    Adding or updating a client address without using the “Details…” button will generate system issues and potential errors saving Registration Documents.

    The client address must be added to the individual Street, City, State, and Zip fields displayed once the “Details…”  button is selected:




  • SmartCare Service Completion Nightly Job – 5/31/2024
  • Important Updates - SmartCare Service Entry And Claiming – 5/15/2024
  • Guidance for Finalization of Documentation in CG-SmartCare for departed staff – 4/12/2024
  • Departed Staff List CG-SC 2023 – 4/1/2024
  • Migration of CG-InSyst SUD Notes and Treatment Plans to CG-SmartCare – 2/20/2024
  • Clinician's Gateway SUD Migrated Notes Procedure - 1/30/2024
  • Clinicians Gateway-InSyst Sunset on Dec. 31, 2023 - 12/18/2023
  • SmartCare Townhall Meeting - 11/8/2023
  • DMC-ODS Smart Care Go-Live Updates - 9/27/2023
  • FOLLOW UP - SmartCare Go Live - 8/24/2023
  • CG-SmartCare MHS GoLive Advisory - Updated 8/22/2023
  • SmartCare User FAQ & Troubleshooting - Updated 8/17/2023
  • SmartCare Go Live on August 16, 2023 - 8/14/2023
  • Fiscal Year 2023-24 First Quarter Invoice Submissions for Rate-Based Contracts - 8/9/2023
  • Payment Reform and SmartCare Professional Suffix Updates - 7/10/2023
  • SmartCare and Payment Reform Reference Guide - 7/10/2023
  • This guide includes information, resources and helpful links related to SmartCare and Payment Reform, as well as workarounds during the SmartCare pause.
  • Scope of Practice for Mental Health Graduate Students Effective 7/1/23 & Update Regarding Collateral Services - 7/6/2023
  • SmartCare Launch Paused - 7/3/2023



  • For SmartCare Memos, please visit Alameda County Behavioral Health Memos and Notices

    Forms  

    Forms available with No Instructions (NI) or With Instructions (WI). Example: MHS Client Registration Form (NI), MHS Client Registration Form (WI)


    System Updates  


    Resources & Reference Guides  


    Manuals  


    Training Videos


    SmartCare End User Training (EUT) & Office Hours  

    Who should attend: ACBH Staff, County Clinics, and Provider Organizations

    Description: Post-go-live, training will focus on registration and enrollment.

    Additional details on the dates and time will be forthcoming. If you have any questions on training or need additional information on any aspect of the implementation process, please feel free to reach out to the SmartCare implementation team at ACBHSmartCare@acgov.org.

    Trainings 

    Date Time SmartCare Registration & Program Enrollment Training Location Link
    10/29/2024 8:30am - 3:00pm SUD - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    11/5/2024 8:30am - 3:00pm MHS - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    11/12/2024 8:30am - 3:00pm SUD - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    11/19/2024 8:30am - 3:00pm MHS - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    Date Time SmartCare Service Entry Training Location Link
    10/30/2024 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    11/6/2024 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    11/13/2024 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    11/20/2024 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register

    NOTE: Additional SmartCare Trainings will be scheduled.

    SUD Office Hours

    Tuesday & Thursday - 2:00pm - 2:45pm

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 221 236 292 175

    Passcode: KFqMHS

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,290801767# United States, San Francisco

    (888) 715-8170,,290801767# United States (Toll-free)

     

    MH Office Hours

    Monday & Wednesday - 3:00pm - 4:00pm

    NOTE: Given the demand for SC MHS Office Hours, we will be reducing the sessions to twice a week.

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 231 302 352 240

    Passcode: Pq5sjp

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,334618237# United States, San Francisco

    (888) 715-8170,,334618237# United States (Toll-free)

     

    OTP Office hours

    Tuesdays & Thursday from 7:00 to 8:00 AM

    NOTE: Office Hours will be on-hold 10/22/24 through 11/5/24.

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 294 063 072 205

    Passcode: hExgMG

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,157667008# United States, San Francisco

    (888) 715-8170,,157667008# United States (Toll-free)