SmartCare

   

ACBH-IS Alert Notification

ACBHD continues to provide updates regarding the implementation of SmartCare and is pleased to share reports for invoicing are now available in the system for Mental Health Programs. We are prioritizing the County’s claim submission to the Department of Health Care Services (DHCS) for Fiscal Year (FY) 2024-25 and will be working to complete the rates in the system for FY 2025-26.

ACBHD is extending the monthly actual cost reimbursement/alternative invoicing in FY 2025-26 beyond the first quarter of 2025, to October (July 1 – Oct 31) for SUD programs only. Your organization can continue to submit claims in the same manner as accepted by ACBHD for the month of July, August, September and October 2025. Contract settlement terms will remain consistent per your organization’s contract.

View MEMO.

IMPORTANT: SmartCare Update - New CalOMS demographic reporting data values in SmartCare 12/09/24

New CalOMS demographic reporting data values in SmartCare 12/09/24

Client Address Entry Attention All SmartCare Users – Client Address Entry - 2/16/2024
Due to the increased number of SmartCare system issues related to client address, please remember to add or update the client address by using the address “Details…” button.

Adding or updating a client address without using the “Details…” button will generate system issues and potential errors saving Registration Documents.

The client address must be added to the individual Street, City, State, and Zip fields displayed once the “Details…”  button is selected:


  • SmartCare Service Completion Nightly Job – 5/31/2024
  • Important Updates - SmartCare Service Entry And Claiming – 5/15/2024
  • Guidance for Finalization of Documentation in CG-SmartCare for departed staff – 4/12/2024
  • Departed Staff List CG-SC 2023 – 4/1/2024
  • Migration of CG-InSyst SUD Notes and Treatment Plans to CG-SmartCare – 2/20/2024
  • Clinician's Gateway SUD Migrated Notes Procedure - 1/30/2024
  • Clinicians Gateway-InSyst Sunset on Dec. 31, 2023 - 12/18/2023
  • SmartCare Townhall Meeting - 11/8/2023
  • DMC-ODS Smart Care Go-Live Updates - 9/27/2023
  • FOLLOW UP - SmartCare Go Live - 8/24/2023
  • CG-SmartCare MHS GoLive Advisory - Updated 8/22/2023
  • SmartCare User FAQ & Troubleshooting - Updated 8/17/2023
  • SmartCare Go Live on August 16, 2023 - 8/14/2023
  • Fiscal Year 2023-24 First Quarter Invoice Submissions for Rate-Based Contracts - 8/9/2023
  • Payment Reform and SmartCare Professional Suffix Updates - 7/10/2023
  • SmartCare and Payment Reform Reference Guide - 7/10/2023
    • This guide includes information, resources and helpful links related to SmartCare and Payment Reform, as well as workarounds during the SmartCare pause.
  • Scope of Practice for Mental Health Graduate Students Effective 7/1/23 & Update Regarding Collateral Services - 7/6/2023
  • SmartCare Launch Paused - 7/3/2023



    • For SmartCare Memos, please visit Alameda County Behavioral Health Memos and Notices

    Forms  

    Forms available with No Instructions (NI) or With Instructions (WI). Example: MHS Client Registration Form (NI), MHS Client Registration Form (WI)

    System Updates  

    SmartCare Report User Guides  

    Resources & Reference Guides  

    Manuals  

    Training Videos

    SmartCare End User Training (EUT) & Office Hours  

    Who should attend: ACBH Staff, County Clinics, and Provider Organizations

    Description: Post-go-live, training will focus on registration and enrollment.

    Additional details on the dates and time will be forthcoming. If you have any questions on training or need additional information on any aspect of the implementation process, please feel free to reach out to the SmartCare implementation team at ACBHSmartCare@acgov.org.

    Trainings 

    Date Time SmartCare Registration & Program Enrollment Training Location Link
    10/13/2025 8:30am - 3:00pm SUD - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    10/21/2025 8:30am - 3:00pm MHS - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    10/27/2025 8:30am - 3:00pm SUD - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    11/3/2025 8:30am - 3:00pm MHS - SmartCare Registration & Program Enrollment (Virtual Training) Online Click Here to Register
    Date Time SmartCare Service Entry Training Location Link
    10/15/2025 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    10/22/2025 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    10/29/2025 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register
    11/5/2025 8:30am - 3:00pm SmartCare MHS Service Entry Training (Virtual Training) Online Click Here to Register

    NOTE: Additional SmartCare Trainings will be scheduled.

    SUD Office Hours

    Tuesday & Thursday - 2:00pm - 2:45pm

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 276 834 654 776

    Passcode: Gs2c8Vp3

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,35609093# United States, San Francisco

    (888) 715-8170,,35609093# United States (Toll-free)

     

    MH Office Hours

    Monday & Wednesday - 3:00pm - 4:00pm

    NOTE: Given the demand for SC MHS Office Hours, we will be reducing the sessions to twice a week.

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 231 302 352 240

    Passcode: Pq5sjp

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,334618237# United States, San Francisco

    (888) 715-8170,,334618237# United States (Toll-free)

     

    OTP Office hours

    Thursday from 7:00 to 8:00 AM

    Please click the attached link to join the call.

    Click here to join the meeting

    Meeting ID: 294 063 072 205

    Passcode: hExgMG

    Download Teams| Join on the web

    Or call in (audio only)

    +1 415-915-3950,,157667008# United States, San Francisco

    (888) 715-8170,,157667008# United States (Toll-free)