Quality Improvement and Data Analytics

Welcome to the Quality Improvement and Data Analytics Division Webpage

The Alameda County Behavioral Health Care Services (ACBH) Quality Improvement and Data Analytics Division (QIDAD) consists of staff with broad knowledge and expertise to support the needs of the department. ACBH is contracted with the California Department of Health Care Services (DHCS) to render managed care Specialty Mental Health Services (SMHS) as a Mental Health Plan (MHP) and Substance Use Disorder (SUD) services as a Drug Medi-Cal Organized Delivery System (DMC-ODS). ACBH QIDAD supports system decision-making to effectively address the diverse behavioral health needs of our community and beneficiaries, while simultaneously ensuring compliance with federal and state performance measurement, management, and reporting requirements.

In accordance with the ACBH Quality Management (QM) mission, we work to ensure Alameda County Medi-Cal beneficiaries and Medi-Cal eligible residents receive timely access to appropriate, cost effective, and quality behavioral health care services. We collaborate with key stakeholders, including ACBH leadership, contract providers, consumers, and family members, to foster a data-informed culture and continuously improve ACBH services and accountability, ultimately contributing to the overall vision of health equity and health, well-being and resiliency for all Alameda County residents.

Key Responsibilities and Functions of the Quality Improvement and Data Analytics Division

• Provides data-informed recommendations for improved performance and outcomes
• Generates actionable insights using advanced statistical techniques, data analytics, and business intelligence visualizations
• In partnership, coordinates regulatory and contractual quality management State reporting requirements
• Develops, implements, and oversees the department's federally mandated Quality Assessment & Performance Improvement (QAPI) Program
• In partnership, identifies system quality concerns and develops solution strategies
• Develops and implements performance assessment and monitoring strategies
• Collaborates with clients, families, providers and other stakeholders to develop and implement Continuous Quality Improvement activities
• Maintains a secure ACBH reporting data warehouse and implements data governance policies for timely and appropriate data sharing
• Creates and maintains systems for efficient data collection, storage, normalization and processing
• In partnership, continuously evaluates and improves the effectiveness and efficiency of data tools and technologies
• Increase data fluency through training and promotes a data-informed culture
• Coordinates ACBH Policies & Procedures

For information on how to make a data request, review our Data Request Resource Guide.

The QAPI Program Consists of the Following Areas

ACBH Quality Improvement and Data Analytics Division Team Members

• Emily Galimba, QI and Data Analytics Director
• Adm Golub, Process Improvement Analyst
• Doris Sunga, Data Infrastructure Analyst
• Gabriel Orozco, Business Intelligence Analyst
• Greg Arenius, Data Infrastructure Engineer
• Janet Biblin, Program, Analytics & Policy Manager
• Jenny Wong, Performance Improvement Analyst
• Jose Cabrera, Business Intelligence Analyst
• Kathryn Rowe, Data Systems Coordinator
• Kim Rassette, Project & Planning Specialist
• Lorenza Hall, Senior Business Intelligence Analyst
• Marnie Purciel-Hill, Performance Improvement Manager
• Michelle Manor, Supervising Program Specialist
• Necole Goodman, Associate Business Intelligence Analyst
• Rashad Eady, Project & Planning Program Specialist

Quality Improvement Committee

• Quality Improvement Committee

External Quality Review Organization Reports

ACBH is required undergo an annual, independent external evaluation by an External Quality Review Organization (EQRO) for its Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS).

Mental Health Plan Reports

• FY 23/24 EQRO Final Report, Review Dates: October 24 – 26, 2023
• FY 22/23 EQRO Final Report, Review Dates: October 5 – 7, 2022
• FY 21/22 EQRO Final Report, Review Dates: October 26 – 28, 2021
• FY 20/21 EQRO Final Report, Review Dates: November 3 – 5, 2020
• FY 19/20 EQRO Final Report, Review Dates: November 5 – 7, 2019
• FY 18/19 EQRO Final Report, Review Dates: October 30 – November 2, 2018
• FY 17/18 EQRO Final Report, Review Dates: October 31 – November 2, 2017
• FY 16/17 EQRO Final Report, Review Dates: November 1 – 3, 2016
• FY 15/16 EQRO Final Report, Review Dates: January 12 – 14, 2016
• FY 14/15 EQRO Final Report, Review Dates: January 27 - 29, 2015

Drug Medi-Cal – Organized Delivery System Reports

• FY 23/24 EQRO Final Report, Review Dates: January 9 - 11, 2024
• FY 22/23 EQRO Final Report, Review Dates: January 24 - 26, 2023
• FY 21/22 EQRO Final Report, Review Dates: February 8 – 10, 2022
• FY 20/21 EQRO Final Report, Review Dates: March 8 - 10, 2021
• FY 19/20 EQRO Final Report, Review Dates: December 10 – 12, 2019

Quality Improvement Work Plans & Evaluations

• ACBH Quality Improvement Work Plan FY 2023/24
• ACBH Quality Improvement Work Plan FY 2022/23 - (v.3)
• ACBH Quality Improvement Work Plan FY 2021/22
• ACBH Quality Improvement Work Plan FY 2020/21 - (v.2 06.01.21)
• ACBH Quality Improvement Work Plan FY 2019/20 Evaluation
• ACBH Quality Improvement Work Plan FY 2019/20
• ACBH Quality Improvement Work Plan FY 2018/19
• ACBH Quality Improvement Work Plan FY 2017/18
• ACBH Quality Improvement Work Plan FY 2016/17
• ACBH Quality Improvement Work Plan FY 2014/15
• ACBH Quality Improvement Work Plan FY 2013/14 Evaluation
• ACBH Quality Improvement Work Plan FY 2013/14

Consumer Perception Surveys

• Consumer and Family Survey

Data Request Resource Guide

• Data Request Resource Guide

For more information, please contact: