Quality Assurance

We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing QAOffice@acgov.org.

Who are we?

The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state or federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, final credentialing of MHP Network Providers, etc.

Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Executive Administration.
 

Quick Links  

• COVID-19 FAQs: Clinical Documentation
• QA Manual
• Memo’s and Notices
• Training Schedules & Handouts
• QA Newsfeed Archive
• Waiver Request Form
• CQRT Forms:
  • Adult         Steps to Completing ACBHCS’s Adult Clinical & Quality Review Form
  • Children     Steps to Completing ACBHCS’s Child Clinical & Quality Review Form
• Informing Material Packet - Spanish, Chinese Traditional, Chinese Simplified, Farsi, Tagalog, Korean, and Vietnamese. Braille Available Upon Request.
• Request Informing Materials
• Substance Use Disorder Treatment and Recovery Services (SUDS) Webpage
• AFBH Brief Clinical Assessment
• Medication Consent Forms

STAY IN TOUCH WITH QA - Use these links to subscribe for updates:	MHP Network Providers
	CBOs & County Clinics/Programs