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Welcome to the Quality Assurance Office website!
We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing QAOffice@acgov.org.
Who are we?
The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state or federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, final credentialing of MHP Network Providers, etc.
Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Executive Administration.
STAY IN TOUCH WITH Quality Assurance (QA)
Subscribe to receive provider communication from QA Division
• Mental Health Providers, Click to subscribe
• Substance Use Disorder Providers, Click to subscribe
• Mental Health Individual Providers, Click to subscribe
We are here to assist:
| QA Administration: |
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Torfeh Rejali, LMFT, Division Director, Quality Assurance
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Brion Phipps, LCSW, Interim Associate Administrator, Quality Assurance
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| QA Technical Assistance:
qata@acgov.org
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| Site Certification (SiteCertification@acgov.org): |
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Gina Battaglia, MA, Supervising Program Specialist |
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Royce Trotter, BA, Program Specialist |
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Holly Tan Playsted, MPH, Program Specialist |
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| Consumer Assistance line: |
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800-779-0787 |
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| HIPAA Breach Inquiries: |
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breachnotification@acgov.org |
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| Fraud, Waste, & Abuse Hotline: |
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844-729-7055 |
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| Clinical Staff: |
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| Ray Carlson, LCSW, Clinical Review Specialist |
Leticia Chae, LMFT, Clinical Review Specialist |
| Rafael Chang, LMFT, Clinical Review Specialist |
James Edwards, LCSW, Behavioral Health Clinician II |
| Tiffany Garcia, LCSW, Clinical Review Specialist |
James Hong, LCSW, Clinical Review Specialist |
| Jeri Mares, LMFT, Clinical Review Specialist |
Danielle Pence, LMFT LPCC, Clinical Review Specialist |
| Brion Phipps, LCSW, Clinical Review Specialist Supervisor |
Julia McGriff, LCSW, Clinical Review Specialist Supervisor |
| Tony Sanders, PhD, Clinical Review Specialist |
Amy Saucier, LMFT, Clinical Review Specialist Supervisor |
| David Woodland, LPCC, Clinical Review Specialist |
Audrey Vera, LMFT, Clinical Review Specialist |
| Diana Alvarez, LCSW, Behavioral Health Clinician II |
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| Custodian of Records: |
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| Anthony Austin, RHIC, Custodian of Records |
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| Administrative Support Staff: |
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Tiffany Murphy, Administrative Specialist II |
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Laneisha Whitfield, Administrative Assistant |
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Sandy Adams, Administrative Assistant |
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Irene Villagomez, Administrative Assistant |
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Quick Links 
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