Quality Improvement

The Alameda County Behavioral (ACBH) Health Quality Improvement (QI) Team is responsible for developing, implementing, and overseeing the department’s federally mandated Quality Assessment & Performance Improvement (QAPI) Program. The QI Team will collaborate with key stakeholders including the Quality Improvement Committee (QIC), ACBH leadership, contract providers, consumers, and family members to build a culture of Continuous Quality Improvement (CQI) and to ensure compliance with regulatory and contractual requirements.

The QAPI Program consists of the following areas:

ACBH Quality Improvement Team Members:

• John Engstrom, Quality Improvement Senior Management Analyst
• Janet Biblin, Performance Measurement Manager
• Sophia Lai, Senior Program Specialist
• Rashad Eady, Program Specialist
• Sakara Sampson, Administrative Specialist II

Quality Improvement Committee

• Quality Improvement Committee Requirements
• Quality Improvement Committee Workgroups

External Quality Review Organization Reports

ACBH is required undergo an annual, independent external evaluation by an External Quality Review Organization (EQRO) for its Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS).

Mental Health Plan Reports

• FY 22/23 EQRO Final Report: Site Review on October 5 – 7, 2022
• FY 21/22 EQRO Final Report: Site Review on October 26 – 28, 2021
• FY 20/21 EQRO Final Report: Site Review on November 3 – 5, 2020
• FY 19/20 EQRO Final Report: Site Review on November 5 – 7, 2019
• FY 18/19 EQRO Final Report: Site Review on October 30 – November 2, 2018
• FY 17/18 EQRO Final Report: Site Review on October 31 – November 2, 2017
• FY 16/17 EQRO Final Report: Site Review on November 1 – 3, 2016
• FY 15/16 EQRO Final Report: Site Review on January 12 – 14, 2016
• FY 14/15 EQRO Final Report: Site Review on January 27-29, 2015

Drug Medi-Cal – Organized Delivery System Reports

• FY 22/23 EQRO Final Report: Site Review on January 24—26, 2023
• FY 21/22 EQRO Final Report: Site Review on February 8 – 10, 2022
• FY 20/21 EQRO Final Report:: Site Review on March 8-10, 2021
• FY 19/20 EQRO Final Report: Site Review on December 10 – 12, 2019

Quality Improvement Work Plans & Evaluations

• ACBH Quality Improvement Work Plan FY 2022/23 - (v.3)
• ACBH Quality Improvement Work Plan FY 2021/22
• ACBH Quality Improvement Work Plan FY 2020/21 - (v.2 06.01.21)
• ACBH Quality Improvement Work Plan FY 2019/20 Evaluation
• ACBH Quality Improvement Work Plan FY 2019/20
• ACBH Quality Improvement Work Plan FY 2018/19
• ACBH Quality Improvement Work Plan FY 2017/18
• ACBH Quality Improvement Work Plan FY 2016/17
• ACBH Quality Improvement Work Plan FY 2014/15
• ACBH Quality Improvement Work Plan FY 2013/14 Evaluation
• ACBH Quality Improvement Work Plan FY 2013/14

Consumer Perception Surveys

• Consumer and Family Survey

For more information, please contact QITeam@acgov.org